terms and services

Refund & Return Policy – Kithreps.com

At Kithreps, we take immense pride in the craftsmanship, detail, and quality control that goes into every product we deliver. Each item is created, packed, and shipped with precision to ensure that our customers receive exactly what they ordered — stylish, high-quality pieces that represent the Kithreps standard.

Because of this high-efficiency production and fulfillment system, all purchases made on Kithreps.com are considered final sale. Once an order has been placed and processed, no refunds or returns will be accepted under any circumstances.

We strongly encourage customers to carefully review all product details, including size, color, and quantity, before completing checkout to avoid any issues.

If there’s an issue with your order

While all sales are final, we understand that mistakes or damages can occasionally happen during handling or transit. If your order arrives defective, damaged, or incorrect, please contact our support team within 48 hours of delivery at +989044218881 with:

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  Your order number
  
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  Clear photos of the item and packaging
  
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  A short description of the issue
  

Our team will promptly evaluate your case and determine the best solution.

Although we do not issue refunds or accept returns, we care deeply about customer satisfaction. For verified cases, Kithreps may offer:

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  A discount code or voucher to use on your next order
  
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  A replacement item (depending on availability)
  
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  Bonus items or store credit as a goodwill gesture
  

Our mission is to make sure every customer continues to have a positive experience with our brand — even when an issue occurs.